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Refunds & Returns

Prices reflected on this site are subject to change at any time, without notice.

BCH Brands, LLC will accept the return of products within 30 days of ship date from our warehouse.

Dealers must request a Return Merchandise Authorization (RMA) from Customer Service. Requests can be e-mailed to support@bchtactical.com. You will be required to provide the following information:

  • BCH Brands complete Item Number
  • Invoice Number from original shipment/receipt of item
  • Quantity to be returned
  • Reason for request

All product returns must be accompanied by a BCH Brands RMA document – with the RMA number clearly visible on the outside of the package.

Please ship to:
Returns Department (with RMA#)
BCH Brands, LLC
51819 Danview Technology Court Shelby
Township, MI 48315 USA

Additional product returned but not authorized on the RMA document will not be accepted as a return or reimbursed. The product will be returned to the customer at the customer’s expense and shall not be reimbursed or credited. Returns must be sent via traceable carrier for validation of receipt of goods and for insurance compliance. All returns will be processed in a timely manner and credits will be applied to your account.

Please note:

  • ALL product returned will be assessed a 25% restocking fee, unless the return is the result of an error made by BCH Brands, LLC.
  • If the manufacturer assesses a fee exceeding 25%, the customer will be assessed the difference in addition to the BCH Brands, LLC restocking fee accordingly.
  • All freight charges assessed to the return are the responsibility of the customer and will not be reimbursed by BCH Brands, LLC unless the return is a result of an error made by BCH Brands, LLC.

BCH Brands, LLC will not accept the return of or issue credit for the following items (including, but not limited to):

  • Body Armor
  • Defense/Pepper Spray
  • Items that are labeled ‘Discontinued’ by BCH Brands, LLC-regardless of disposition by the manufacturer
  • Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
  • Batteries
  • Gloves
  • Personal Communications Products (Including Code Red Headsets Products)
  • Headwear
  • All PDU Apparel (Professional Dress Uniform)
  • Firearms Component Kits and Parts
  • Product with retail price marking of any type
  • Opened packages or packages showing evidence of tampering
  • Product not in the original packaging, including case pack goods
  • Forensic testing supplies, equipment or drug and or alcohol testing kits
  • First aid or trauma treatment products
  • Worn or shopworn products
  • Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products,
    special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment,
    any product purchased for fulfillment of agency purchase order.
  • Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed and will be returned
    to the customer at the customer’s expense.